Refund Policy
Last updated: May 2026
1. Our guarantee
We are confident in the quality of our AI-powered cost plans. If you are not completely satisfied with your report for any reason we will provide a full refund — no questions asked.
2. How to request a refund
Email estimates@buildcostr.ai with:
- Your order reference number
- The email address used at checkout
- A brief description of the issue (optional — helps us improve)
3. Timeframes
- Refund requests: within 14 days of purchase
- Processing time: 5-10 business days to return to your original payment method
4. Subscription refunds
For monthly subscription plans:
- Cancel anytime before your next renewal date to avoid future charges
- We do not provide partial refunds for unused estimates within a billing period
- Email estimates@buildcostr.ai to cancel